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As small businesses become more and more reliant on IT, so the need to ensure that systems run smoothly at all times becomes ever more important. We realise the important of preventative measures to ensure a crisis is avoided before it happens, so as part of our IT Strategic Planning service we recommend the installation of specific tools and procedures for this purpose. These include backup power supplies, mirrored hard drives and RAID systems, regular scheduled secure backups, firewalls, anti-virus, anti-spyware and anti-spam software.

However, to ensure these are effective at all times it is necessary to monitor the performance of these tools, and to ensure that regular updates are obtained and implemented where required. In addition it pays to be aware of warning signs such as poor hard disk and network performance before they severely threaten the the system. The more readily identifiable tasks include;

 -Monitoring server logs

 -Checking Backup Reports

 -Obtaining And Applying Service Packs and Software Updates

 -Network Troubleshooting and Performance Monitoring.

 -Ensuring anti-virus and anti-spyware software updates are regularly installed

 -Checking Firewall Performance

 -Monitoring Startup Software

 -Monitoring Hard Drive Usage and Capacity

These checks are essential as they give advance notice of impending equipment malfunction, or threat to system performance.  The appropriate response action will then ensure that these threats are avoided and that business can continue to be conducted as normal.  A properly planned and implemented support strategy should minimise the risk of downtime, and its threat to business continuity. However should the worst happen, your business should have a tried and tested backup and recovery system, capable if dealing with simple equipment failure through to complete system collapse.

Larger businesses can afford to employ dedicated specialists to monitor their IT systems to ensure they run smoothly, and to deal with any system failures or disasters should they occur.  Most small businesses cannot afford this overhead, and even if you are fortunate enough to be able to call upon such expertise from within your own business this often means sacrificing the contribution of a member of staff in a vital area of business operations.

We have been providing support for business systems for over 25 years and have built up a wealth of experience and expertise in this field.  We provide a range of support options which can be tailored to the individual needs of each client. You can opt for an all inclusive fixed price support contract with regular site visits, on-call support, telephone support, remote support, or flexible arrangements to suit your particular circumstances.  In each case we will listen to your requirements and advise on the most appropriate and affordable solution

If you feel your business could benefit from our Support Services, then please contact us.

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